TRUST

Money-Back Guarantee

If a TradeShield™-eligible transaction isn’t delivered or isn’t as described, you can dispute it and may qualify for a refund. Protection is rule-based and depends on staying on-platform.

Refunds & disputes TradeShield™

What’s covered

Non-delivery (item/service not received)
Not-as-described delivery (material mismatch vs listing)
Clear evidence-based disputes filed on time

What’s not covered

Off-platform payments or “side deals”
Disputes opened after the dispute window
Buyer remorse / changed mind
Missing evidence or unverifiable claims

Critical rule

TradeShield™ protection applies only when payment and transaction communication stay on BrainTradez. If someone tries to move you off-platform, that’s a red flag.

Dispute window: 24 hours

Disputes must be opened within 24 hours of delivery or completion. Waiting too long can remove eligibility.

Contact Support Scam prevention

How refunds are decided

Refund decisions are based on the listing details, platform messages, delivery/completion proof, and any submitted evidence. TradeShield™ is designed to be consistent and evidence-based.

TIP

Keep proof

Screenshots and proof of delivery/completion are what resolve disputes quickly.

TIP

Verify immediately

Don’t wait. Verify delivery as soon as it’s received so you can act within the dispute window.

TIP

Stay on-platform

Off-platform deals are not protected. If someone asks, walk away.

Read the full rules

This page is a summary. The TradeShield™ rules page controls eligibility and dispute outcomes.

Refunds & disputes How it works