SUPPORT

Support Center

Get help fast. For protected transactions, stay on-platform and open disputes within the 24-hour window.

Disputes & refunds

Dispute window is 24 hours from delivery or completion.

Never pay off-platform. Don’t move deals to DMs/Discord.

Safety rules for buyers and sellers.

Keep payment and transaction communication on BrainTradez. Off-platform deals are not protected.

Screenshots, order/listing links, delivery/completion proof, and any relevant messages.

Response time depends on volume. Include complete details for faster handling.