TRUST

Marketplace Safety

Safety on BrainTradez is built around one principle: keep payment and transaction communication on-platform. That’s how TradeShield™ protection works and how scams get shut down.

TradeShield™ Scam prevention

Top safety rules

Do not pay off-platform. No Cash App, crypto, gift cards, or “friends & family.”
Do not move transaction communication off-platform. Don’t negotiate the deal in DMs/Discord.
Verify delivery immediately. Do not wait and miss the dispute window.
Keep proof. Screenshots and delivery/completion evidence matter.

Dispute window: 24 hours

TradeShield™ disputes must be opened within 24 hours of delivery or completion. If you wait too long, protection may not apply.

Refunds & disputes

Red flags

Seller offers a discount to pay off-platform
Seller insists on Discord/Telegram for “delivery”
Rushed pressure: “pay now or lose it”
Vague listing details, vague delivery method
Too-good-to-be-true pricing

Buyer safety checklist

BUYER

Stay on-platform

Pay on BrainTradez and keep transaction messages on BrainTradez so TradeShield™ can verify.

BUYER

Verify immediately

Check delivery or completion right away so you can dispute within the 24-hour window if needed.

BUYER

Document everything

Screenshots, proof of delivery, and proof of completion are what resolve disputes fast.

Seller safety checklist

SELLER

List clearly

Clear listings reduce misunderstandings and disputes.

SELLER

Keep proof

Save proof of delivery/completion so disputes are easy to resolve.

SELLER

Don’t move deals off-platform

Off-platform deals remove verification and void TradeShield™ protection.

Need help?

Use the Support Center or the Help widget. If reporting a protected transaction, include the listing link, order ID, and screenshots.

Support Center Contact Support